COVID-19 PROCEDURE UPDATE FROM Crossacre Properties
We have been carefully watching the development and media surrounding the spread of the Covid-19 virus. To protect our landlords, tenants, leaseholders, contractors and team members we would like to make the following revised statement.
1) All routine property visits (inspections) will now be possible. We will confirm that tenants are showing no signs of Covid-19 symptoms prior to the visit. We will request that windows and doors are open prior to us entering the property and all internal doors are open. The agent will wear PPE and have hand sanitizer to use before entering the property and before leaving the property.
2) Viewings in vacant properties will continue as normal. We will allow only 2 people from the same bubble to enter the property at one time. The following must be confirmed prior to the appointment:
- If they have travelled overseas in the past 8 weeks
- If they have any symptoms of Covid-19 (no matter how mild)
- If they have been in contact with anyone with the symptoms of Covid-19
- If they have been advised by a healthcare professional (or NHS 111) to self isolate.
3) Viewings in occupied properties will be reviewed on a case by case basis.
4) Video/skype viewings are now available.
5) Check-in and Check-out appointments will continue as normal with the exception of clients experiencing any of the scenarios in point 2.
6) Emergency maintenance will continue as normal. Should the situation deteriorate, this will be re-evaluated. Occupiers will be asked if they are experiencing any of the above four scenarios prior to the visit. All contractors have been provided with advice with regards to mitigating the spread of Covid-19 and risk assessments will be carried out prior to releasing keys for each job. Please make us aware as soon as possible if any occupiers are in a “High Risk” group.
7) Non-emergency maintenance will be reviewed on a case by case basis.
Property Managers have been requested to use hand sanitiser both before and after appointments and they have been requested to avoid both hand shaking and close contact with others (2 metre distance as recommended by government sources). Please do not take offence at this; we are trying to keep our team safe and prevent the spread of the virus.
8) Should any of our occupiers have a problem making their rental or service charge payments relating to Covid-19, we request you contact us as soon as possible to discuss the options.
9) In the extreme circumstance that we are required to close the office, we have contingency plans to enable to the business to continue operating on a skeleton basis and would be able to update you should this situation occur. This would involve team members working remotely.
10) The safety and health of both our team and those we meet is paramount therefore we will do all we can as a business to ensure our actions minimise the impact of Covid-19 on all our clients.
SYMPTOMS OF COVID-19
- Dry cough
High temperature/fever
• Shortness of breath - Loss of taste and or smell
HOW TO PROTECT YOURSELF FROM COVID-19
- Regular hand washing with soap and water for at least 20 seconds
Using regular hand sanitiser gel
• Cover your mouth or nose with tissue rather than your hand when coughing and sneezing
• Put tissues in sealed bin as soon as possible
• Avoid close contact with others who are unwell
• Avoid touching your face
WHAT TO DO IF YOU THINK YOU HAVE COVID-19
- Remain at home and self-isolate
• Do not visit your GP or hospital
• Use the NHS 111 online Corona Virus service for further advice
